If you have lost an item of luggage / object in the terminal (before or after security, in a shop and/or food outlet, etc.) please send us a remark giving:
- A detailed description of the lost item (colour, make, model and any details useful for recognition purposes);
- the date and time the item was lost;
- the location where you believe it was lost.
Temporary storage of lost items
The temporary storage of lost items it's available from Monday to Friday, from 9 a.m. until 11 a.m. and from 2 p.m. until 4 p.m.
Alternatively, you can go directly to the temporary lost and found counter on the first floor/departure level of the terminal, inside the staff entrance, and next to the VIP Lounge.
If your item is in our temporary lost property office and you have been given a tracking code but are unable to come and pick it up in person, you can take advantage of the All Inclusive pay-for-service, (packaging plus delivery of the item to your home address), using our designated courier.
If your luggage has not arrived at its destination following a flight, see the Lost&Found web page.
If you have lost an item of luggage/object in the following places:
- On board a taxi: please, contact Centrale Radio Taxi "CAT", oppure Centrale Radio Taxi "COTABO".
- Aboard BUS 944 (Bologna airport – Hospital “Maggiore”): please, contact the TPER service.
- Aboard MARCONI EXPRESS: please, contact the TPER service.
- In a car rental: please, contact the car rental company that issued the service.
- Onboard a shuttle bus to other regions/cities: contact the transport company operating the service using the available contact details.
